•What
are the benefits of ADSL?
Fast downloads
faster than dial-up connection
Always on connection
Simultaneous voice and data
No telephone call charges for internet
•
Do
I need a separate line for ADSL?
No.
ADSL can run on your existing STL ‘s wire line
phone . If you do not have a STL ‘s wire line
phone connection then you need to get one from STL
before you can ask for an ADSL broadband connection.
•
Can
I use both phone and ADSL together?
Yes.
ADSL uses a different set of frequencies and does
not interfere with telephone conversation.
Conversely, making a phone call while accessing the
Internet does not affect the speed of the ADSL
connection.
•
What
is ADSL CPE? How do I get it?
CPE
stands for Customer Premise Equipment. This would
consist of an ADSL modem/router and a stand-alone or
a build in splitter to separate the telephone and
broadband connections. This CPE will be installed at
your premises at the time on installation by SIS on
payment of Rs. 2000/-
plus service tax as applicable.
•
What
is a splitter? Do I need one?
If
at your home/business, the same line is used for
voice and data then you need to separate out
these signals by using a splitter. The splitter
will have one output for your telephone and one
or more for the ADSL modem which in turn
connects to your computer. This comes along with
the modem that SIS provides.
•
My
friend has ADSL but STL in my city says I
cannot!
Your
distance from the nearest ADSL Central Office
equipment (DSLAM) may be beyond the technically
permissible limit. Once you apply for a ADSL
internet connection, your line will be tested
and you will be informed whether ADSL services
can be provided to you or not. Other reason
could be that your friend has a STL ‘s fixed
wire line phone and you do not.
•
What
is download/upload?
When
the information flows from somewhere e.g. a
web-page or a site to your PC you are
“downloading” on the other hand when you
send information e.g. request for a web-page,
you are “uploading”
•
•
How
do I connect to ADSL?
To
connect to ADSL you need an ADSL
modem/router to be installed at your home/business.
On your PC you should have an Ethernet port
with RJ45.
When
you are connect to the Internet, your PC is
automatically allocated an IP(Internet
Protocol) address to identify it to the
outside world. There are two types of IP
addresses, dynamic and static. Dynamic IP
changes from session to session while static
always remains same.
•Do
I still need to pay the telephone line
rental ?
Yes.
The ADSL
service uses your normal analogue
exchange line to provide the high
speed internet access, so you still need to
pay the line rental and charges for any
normal calls on that line.
•Where can I get
help about ADSL service?
You
can call 24 hours help line number: 5150111
or 1251 form your Rainbow Telephone.
